Effective Date: August 9, 2025

This Notice describes how PocketProviderAI may use and disclose your Protected Health Information ("PHI") and how you can access that information. Please review it carefully.

1. Our Responsibilities

Under HIPAA, we are required to:

  • Maintain the privacy and security of your PHI.
  • Notify you if a breach compromises the privacy or security of your information.
  • Provide you with this Notice explaining our legal duties and privacy practices.
  • Follow the terms of the Notice currently in effect.

2. How We May Use and Disclose Your PHI

We may use and disclose your PHI for:

a. Treatment

To help coordinate or manage your healthcare with providers or other professionals.

b. Payment

To bill and collect payment for healthcare services if applicable.

c. Healthcare Operations

For business operations such as quality improvement, audits, or customer service.

d. As Required by Law

When disclosure is required by federal, state, or local law.

e. Public Health and Safety

To report health issues, prevent disease, or address threats to public safety.

f. Legal Proceedings

In response to a court order, subpoena, or other lawful process.

3. Other Uses and Disclosures Requiring Authorization

Important: For purposes not listed above, we will obtain your written authorization before using or disclosing your PHI.

You may revoke your authorization at any time in writing, except to the extent that we have already acted on it.

4. Your Rights Regarding Your PHI

You have the right to:

Access

Request copies of your PHI.

Amend

Request corrections to your PHI if you believe it is incomplete or inaccurate.

Restrict

Ask us to limit certain uses or disclosures.

Confidential Communications

Request that we communicate with you in a certain way or at a certain location.

Accounting of Disclosures

Request a list of disclosures we have made, excluding those for treatment, payment, and healthcare operations.

Paper Copy

Request a paper copy of this Notice at any time.

5. Our Commitment to Data Security

Security Measures: We implement administrative, technical, and physical safeguards to protect your PHI, including encryption in transit and at rest. While we strive for the highest level of security, no system is completely secure.

Our security measures include:

  • End-to-end encryption for all health data
  • Secure cloud infrastructure with 24/7 monitoring
  • Regular security audits and penetration testing
  • Multi-factor authentication and access controls
  • Staff training on HIPAA compliance
  • Incident response procedures

6. Breach Notification

If a breach of unsecured PHI occurs, we will notify you promptly as required by law, including details about what happened and steps you should take.

Notification Timeline: We will notify affected individuals within 60 days of discovering a breach that affects their PHI.

7. Changes to This Notice

We may change the terms of this Notice at any time. The new Notice will be posted on our website and will apply to all PHI we maintain.

Contact Us

PocketProvider Privacy Officer
Email: [email protected]

For HIPAA-related concerns or to exercise your rights:
Please contact our Privacy Officer using the email above. We will respond to your request within 30 days.

← Back to Home