Privacy Policy
Your privacy and data protection are our highest priorities
PocketProviderAI respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, store, and share information when you use our website at PocketProviderAI.com, our mobile and web applications, and related services (collectively, the "Service").
By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, you may not use the Service.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
- Name, email address, and account credentials.
- Health-related information you choose to input.
- Support requests or communications.
b. Information Collected Automatically
- Device information (browser type, operating system, IP address).
- Usage data (pages visited, features used, time spent).
- Cookies and similar tracking technologies.
c. Sensitive Health Data
Important: If you choose to input health-related information, we will treat it as Protected Health Information (PHI) and apply additional safeguards where applicable.
2. How We Use Your Information
We use your information to:
- Provide and improve the Service.
- Personalize your experience and content.
- Communicate with you about your account and updates.
- Comply with legal and regulatory requirements.
3. Legal Bases for Processing (GDPR Users)
If you are located in the European Economic Area (EEA), we process your information under these legal bases:
- Your consent.
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests (e.g., improving our services).
4. Sharing of Information
We do not sell your personal information. We may share information only with:
- Service providers who help us operate the Service (bound by confidentiality obligations).
- Legal authorities when required by law.
- In case of business transfer (e.g., merger or acquisition).
5. HIPAA Compliance
If you are a U.S. user and the Service is used by a covered entity under HIPAA, we will sign a Business Associate Agreement (BAA) where required and handle PHI according to HIPAA Security and Privacy Rules.
6. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Security Measures Include:
- End-to-end encryption for health data
- Secure cloud infrastructure
- Regular security audits and monitoring
- Access controls and authentication
7. Your Rights
Depending on your location, you may have the right to:
- Access the information we hold about you.
- Request correction or deletion.
- Withdraw consent.
- Restrict or object to processing.
- Receive a copy of your data in portable format.
To exercise these rights, contact us at [email protected].
8. Data Retention
We retain your personal information only for as long as necessary to provide the Service, comply with our legal obligations, or resolve disputes.
9. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States, which may have different data protection laws than your home country.
10. Children's Privacy
The Service is not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the new "Effective Date." Continued use of the Service constitutes acceptance of the updated policy.
Contact Us
PocketProvider Privacy Department
Email: [email protected]